Month & Year:
June 2006

Name:
Theresa Francisco

Position:
Customer Service Supervisor

Hire Date:
May 3, 2004

What are your hobbies?
I enjoy walking and shopping

What do you do for fun?
Playing and spending time with my son

Who is your favorite music artist or band?
 I don't have a favorite. I like all types of music.

What do you like best about your job?
My customers

What do you like best about New Age?
The people I work with

EMPLOYEE COMMENTS:

THERESA...

She was very patient and understanding during my training
She is super experienced when it comes to multi tasking
She is always in control of things and very relaxed, even under stressful situations
She always steps up to make sure all shipments are complete
She is on top of customers and their credit standings especially when she helps the sales reps
She is a very pleasant person to be around
She is stepping into a new position gaining all the old problems while dealing with everyday ones…she handles it all quickly and efficiently
She’s always willing to take the time to explain something that someone doesn’t understand
With two new people in her pod, plus working with me in billing, she had a load of work on her shoulders and I never saw her lose her temper or get frustrated if something was done wrong
She stepped into her role as the New Age customer service supervisor wonderfully
She works very hard to assist me with any questions. She is always assisting others in her group at the same time and all the sales reps. With new additions to her department, she is always there for everyone with a calming voice helping
She is very dedicated, loyal and goes above and beyond for everyone here at New Age and the customers
I love her dearly and feel she is exactly what New Age stands for
She has proven herself to be one heck of a customer service representative
She’s taking on new responsibilities as a supervisor in training
Everyone in her department and New Age looks up to her for her job knowledge and the person she is
She is a very hard worker and is great with all the customers and co workers
She is flexible and willing to travel to see customers
She has worked very hard getting to know the ins and outs of each customer
She is always willing to go the extra mile for our customers; she always does the right thing
She is a great trainer; she is extremely patient with each new person and takes the time to teach others
She is calm in every situation no matter how stressful it gets
She is always willing to stay late and do what it takes to get the job done
She is a true example of a New Age employee

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