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Our Customer Service - It Makes You Stronger!
Avoiding Surprises...
Your phone rings. Before you can say "hello", and angry voice is strangling your ears demanding answers. It could be your boss, a member of the sales team, or even the customer. While you are taking notes on any details the angry voice decides to give you, your mind is reeling with questions, specifically, "What happened???".
When you use New Age Transportation for your shipping needs, you won't be caught off-guard again!
We understand that you are in charge of a major component of your customer's experience. Your sales team worked hard to get the order, your company has invested countless hours and resources in the product you are about to ship. You have the responsibility, the power, to link all of your company's efforts with a fantastic customer experience. When you trust New Age Transportation, you are not hiring a vendor, you are establishing a partnership.
New Age Transportation Customer Service is an active participant in this partnership. We realize the importance of every shipment, and we go beyond other logistics providers in service level, carrier screening, tracing, and proactive, honest communication.
- Your job is easier! We keep you informed with the carrier name and transit time, as well as provide you with the bill of lading.
- We screen all carriers. When we send a carrier to transport your shipment, you know they have passed our vigorous screening process. Every month we validate certifications, insurance, and driving records of the individuals that arrive at your dock door.
- Every shipment is traced, every day. We don't like surprises either, so we track your shipment every step of the way - even on weekends. If something unexpected happens along the way, whatever it is, we contact you. You then tell all interested parties and accept the compliments for providing proactive information.
- We arrange delivery with consignee. As the shipment is approaching your customer, we contact them to make sure they are ready to accept delivery.
- There is no wait to speak to a live person, no complicated or long-winded phone menu you have to listen to before you hear a real person ready to help. Go ahead, give us a call now and see for yourself: 847.545.9200, then just hit "0".
- We are always available - even after typical business hours. A Customer Service Representative is always on-call to help answer any questions you may have about your shipment.
You are in the driver's seat - it's your decision. We understand the importance of your shipment. We know your shipment is a reflection on you and your company. When you chose New Age Transportation, you are making a choice to partner with a company that has your best interests in mind. Always. No Surprises.
Request a quote now and let us start working for you. We will scour our list of thousands of qualified and pre-screened carriers and quote you the lowest possible price. You won't be disappointed!
Contact us for more info
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